More Than an Outsourcing Vendor.
TN Outsourcing builds and manages nearshore teams that work inside your workflows, systems, and quality standards. Since 2002, we have helped clients scale customer support, back office, outbound, and specialized operations with trained teams, experienced leadership, and performance visibility.
Since 2002
BPO operational experience
12 years
Avg. leadership seniority within TN
2.5 years
Average agent tenure
LATAM-based
Nearshore delivery model
Built across LATAM & the Caribbean
We support growing companies through nearshore BPO operations and EOR solutions across Latin America and the Caribbean — delivering talent, compliance, and local expertise so you can scale with confidence.
Our clients stay. 40% have worked with us for more than a decade, a reflection of consistent delivery, honest communication, and long-term operational leadership.
TN's leadership team averages 12 years of seniority within the company, giving clients continuity and institutional knowledge they can rely on.
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BPO OFFICE LOCATIONS
Local presence. Nearshore advantage.
35+
EOR COUNTRIES SUPPORTED
EOR coverage across LATAM, North America, and the Caribbean.
BPO OFFICE LOCATIONS
Dominican Republic · El Salvador · Colombia · Uruguay
EOR Coverage: 35+ countries supported across LATAM, North America, and the Caribbean.
The Measure of a Partnership That Lasts
For TN, a successful partnership is not measured only by tickets answered or tasks completed. It is measured by consistency, trust, accountability, and whether our clients would choose the same team again.
“Your team made customers feel cared for. I would have them on any team.”
Built Over Two Decades. Proven Across Industries.
25+
Years operating in BPO
40%
Clients with us 10+ years
15+
Avg. years exec leadership at TN
5+
Languages supported
24/7
Service delivery capabilities
85%+
Staff retention rate
Structured. Scalable. Built for Complex Operations.
Every TN engagement is designed to be repeatable, auditable, and scalable, so clients can grow capacity without losing visibility, quality, or institutional knowledge.
Structured & Auditable
Every engagement is built around documented SOPs, defined ownership, QA monitoring, and structured quality oversight. We build repeatable operating models that can scale without losing visibility or institutional knowledge.
Nearshore Delivery
Our teams operate across Latin America with time-zone alignment, cultural compatibility, multilingual capabilities, and cost efficiency that help clients stay close to their operations.
People-First Culture
We invest in training, coaching, and long-term team development. With average agent tenure of 2.5 years and leadership seniority averaging 15 years within TN, clients benefit from stability, continuity, and fewer retraining cycles.
Structured & Auditable
Every engagement is built around documented SOPs, defined ownership, QA monitoring, and structured quality oversight. We build repeatable operating models that can scale without losing visibility or institutional knowledge.
Nearshore Delivery
Our teams operate across Latin America with time-zone alignment, cultural compatibility, multilingual capabilities, and cost efficiency that help clients stay close to their operations.
People-First Culture
We invest in training, coaching, and long-term team development. With average agent tenure of 2.5 years and leadership seniority averaging 15 years within TN, clients benefit from stability, continuity, and fewer retraining cycles.
TN helps clients scale capacity without losing control, visibility, or service quality.
One Partner. Four Specialized Capabilities.
From outsourced teams to borderless hiring, QA technology, and AI-enabled operations, TN brings multiple workforce solutions under one operational partner.
BPO Services
Customer service, back office operations, healthcare support, inbound and outbound contact center teams built with training, QA, supervision, and reporting.
Explore BPO ServicesEOR & Payroll Solutions
Hire, pay, and manage employees across LATAM and the Caribbean through TN's local entities, without setting up your own entity.
Explore EOR SolutionsAudixQA
Our proprietary QA platform monitors interactions, identifies coaching opportunities, improves consistency, and gives leaders visibility into performance.
Explore AudixQA PlatformAI Contact Center
AI agents, workflow automation, agent assistance, quality monitoring, and performance visibility designed to support modern outsourced operations.
Explore AI Contact CenterWhat Makes TN Different
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1
Personalized approach
Solutions are built around your workflows, industry requirements, systems, and success metrics.
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2
Operational expertise without bureaucracy
You get experienced delivery teams, structured execution, and practical decision-making without unnecessary complexity.
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3
Boutique attention, mature infrastructure
We combine the responsiveness of a smaller firm with the processes, leadership, and delivery discipline of an established operation.
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4
Culture of trust
We maintain open communication with clients and teams, so issues are visible, escalated, and resolved quickly.
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5
Technology partnerships
Strategic AI alliances and a custom software pipeline that keeps our capabilities ahead of the market.
Institutional Knowledge You Can Rely On
TN's executive leadership averages 15+ years within the company. That continuity gives clients access to leaders who understand complex operations from the inside and have seen what makes BPO environments succeed or fail.
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25+ years of BPO operations
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Executive leadership averaging 15 years within TN
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40% of clients retained for 10+ years
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Nearshore delivery with LATAM cultural alignment
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1:20 coach-to-agent ratio for consistent performance
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85%+ staff retention rate
We Are Open to a Practical Conversation.
If you are looking for a nearshore BPO partner with operational depth across customer service, back office, healthcare, outbound, or regulated support functions, let's explore whether there is a fit.
