Nearshore BPO Services Built for Operational Continuity
With a multilingual team skilled in English, Spanish, French, and Portuguese, we deliver superior, reliable results that drive your business forward.
Pick the workflow you want to strengthen
Every service line is delivered through the same structured model: defined SLAs, embedded QA monitoring, clear escalation paths, and transparent reporting.
Our healthcare support services are designed to simplify operations like medical billing, order management, medical records management, and referral support — ensuring accuracy and compliance with industry standards.
Our healthcare teams are HIPAA-trained, operate under SOC 2 readiness standards, and are structured to protect both compliance integrity and financial performance.
What's included
- Medical Billing
- Order Management
- Medical Records Management
- Referral Support
- Consent Review
Also included in every service
Our operational structure is built in — consistent quality and performance at scale, regardless of which service you choose.
QA Monitoring
Reduces errors and rework.
Workforce Management
Protects coverage and service levels.
Team Leads & Supervisors
Keeps daily execution accountable.
Reporting & Governance
Gives visibility into performance.
Senior Management Oversight
Ensures issues are escalated.
Our inbound services teams handle high-volume customer interactions with consistent quality and full coverage — 24 hours a day, 7 days a week. We embed structured escalation paths, QA monitoring, and defined SLAs into every engagement.
What's included
- Customer Service
- Answering Service 24/7
- Help Desk Tier 1
- Tech Support Levels 1 and 2
- Claims Processing
- Suggestions and Complaints
Also included in every service
Our operational structure is built in — consistent quality and performance at scale, regardless of which service you choose.
QA Monitoring
Reduces errors and rework.
Workforce Management
Protects coverage and service levels.
Team Leads & Supervisors
Keeps daily execution accountable.
Reporting & Governance
Gives visibility into performance.
Senior Management Oversight
Ensures issues are escalated.
Our outbound teams are trained to represent your organization with the same tone and standards as your internal staff. From lead generation to phone sales and market research, we create structured outbound programs that produce measurable results.
What's included
- Phone Sales
- Telemarketing
- Lead Generation and Verification
- Interviewing
- Surveys
- Database Updates
Also included in every service
Our operational structure is built in — consistent quality and performance at scale, regardless of which service you choose.
QA Monitoring
Reduces errors and rework.
Workforce Management
Protects coverage and service levels.
Team Leads & Supervisors
Keeps daily execution accountable.
Reporting & Governance
Gives visibility into performance.
Senior Management Oversight
Ensures issues are escalated.
Back-office operations require precision and consistency at scale. Our BPO teams handle data-intensive administrative workflows with structured quality controls and reporting — no platform migration required.
What's included
- Data Entry
- Document Processing
- Back-Office Administration
- Reporting Support
Also included in every service
Our operational structure is built in — consistent quality and performance at scale, regardless of which service you choose.
QA Monitoring
Reduces errors and rework.
Workforce Management
Protects coverage and service levels.
Team Leads & Supervisors
Keeps daily execution accountable.
Reporting & Governance
Gives visibility into performance.
Senior Management Oversight
Ensures issues are escalated.
How TN Builds High-Performing Outbound Programs
Our outbound teams follow a structured operating model with campaign-specific training, documented call flows, QA monitoring through AudixQA, reporting, and continuous optimization.
Why teams choose us — and stay
Our clients stay because we remove operational risk, deliver consistent results, and build a system around their success.
Execution maturity built inside live operations
Our teams bring 7–15 years of hands-on experience in healthcare operations, with proven patterns that reduce errors, avoid rework, and improve first-time accuracy.
Nearshore delivery that protects continuity
Time zone alignment, bilingual capability, and delivery centers across Latin America reduce coverage gaps and support consistent performance as your volumes shift.
Compliance embedded into daily operations
HIPAA and SOC 2 controls are built into our infrastructure, processes, QA, and governance — not added as an afterthought.
Pilot-first model that lets you validate before committing
Structured 90-day pilots with defined scope, clear metrics, and no workflow disruption allow you to test performance before scaling.
Ready to evaluate a fit?
Book a 30-minute discovery call and we will follow up with you. Or email us at hello@tnoutsourcing.com.
