Nearshore BPO Services Built for Operational Continuity
With a multilingual team skilled in English, Spanish, French, and Portuguese, we are able to provide services across different markets. By leveraging the latest technology and a focus on efficiency, we deliver superior, reliable results that help drive your business forward. Let us handle your outsourcing needs while you focus on your business growth.
Healthcare Support Services
Our healthcare support services are designed to simplify operations like medical billing, order management, medical records management, and referral support, ensuring accuracy and compliance with industry standards.
Our healthcare teams are HIPAA-trained, operate under SOC 2 readiness standards, and are structured to protect both compliance integrity and financial performance. We have supported clients through intake redesign, order management transformation, and referral workflow stabilization — with measurable results in cost reduction, rework elimination, and throughput improvement.
- Medical Billing
- Order Management
- Medical Records Management
- Referral Support
- Consent Review
Inbound Services
Our inbound support teams handle high-volume customer interactions with consistent quality and full coverage — 24 hours a day, 7 days a week. We embed structured escalation paths, QA monitoring, and defined SLAs into every engagement so that your customers receive reliable service without placing unsustainable load on your internal teams.
- Customer Service
- Answering Service 24/7
- Help Desk 24/7
- Tech Support Levels 1 and 2
- Claims Processing
- Follow up of claims and sales
- Suggestions and Complaints
- General Information Service
- Automatic Attention (IVR)
Outbound Services
Our outbound teams are trained to represent your organization with the same tone and standards as your internal staff. From lead generation and qualification to phone sales and market research, we create structured outbound programs that produce measurable pipeline results — not just activity metrics.
- Phone sales
- Telemarketing
- Lead Generation and Verification
- Interviewing
- Surveys
- Database updates
Business Process Outsourcing (BPO)
Back-office operations require precision and consistency at scale. Our BPO teams handle data-intensive administrative workflows with structured quality controls and reporting so that accuracy is maintained even as volume grows. We integrate directly into your existing systems and processes — no platform migration required.
- Data Entry
- Data Conversion
- Web Optimization
- Web Research Information
- Medical Interpreting
Why Organizations Choose TN Outsourcing
23 years of operational experience. Our senior management team has an average tenure of 7 to 15 years inside live client operations — bringing pattern recognition and execution discipline that newer BPO providers cannot replicate.
Nearshore delivery across Latin America. Time zone alignment, bilingual capability (English, Spanish, French, and Portuguese), and geographic diversification across five countries reduce continuity risk and support elastic capacity when your volume shifts.
Compliance-ready infrastructure. We have invested in HIPAA compliance development and are in active SOC 2 readiness — because governance is not a checkbox, it is a structural commitment.
Pilot-first engagement model. Most engagements begin with a structured 90-day pilot — defined scope, clear metrics, no workflow disruption — so your team can validate results before scaling.
Ready to Evaluate a Fit?
If you are looking for a nearshore BPO partner with operational depth in healthcare, customer service, or back-office support, we are open to a practical conversation .
