A BPO (business process outsourcing) company is a third-party provider that takes over specific business functions, most commonly customer support, back office work, or administrative processes, so the hiring company doesn't have to build and manage that team internally. A BPO provider recruits, trains, and supervises the staff, and is typically responsible for quality, performance, and reporting. TN Outsourcing operates as a nearshore BPO across Latin America and the Caribbean, running customer support, back office, and healthcare operations teams for companies based primarily in the United States

Nearshore outsourcing means working with a team in a nearby country, usually within one to three time zones, which makes live collaboration, training, and management easier. Offshore outsourcing usually involves a much larger time difference, which can slow down communication and oversight. For US companies, Latin America and the Caribbean are considered strong nearshore regions because of time zone alignment and cultural proximity. TN Outsourcing runs its nearshore delivery centers in the Dominican Republic, El Salvador, Colombia, and Uruguay, specifically to keep teams working in real time with US-based clients.

An Employer of Record (EOR) is a company that becomes the legal employer for a worker in a given country, handling the employment contract, payroll, statutory benefits, tax filings, and labor law compliance, while the client company directs the employee's actual day-to-day work. This lets a business hire someone in a Latin American country without setting up its own legal entity there first. TN Outsourcing provides EOR services across 35+ countries in LATAM, North America, and the Caribbean, and currently supports 300+ employees hired this way.

Yes. This is one of the main reasons companies use an Employer of Record (EOR) model. Instead of registering a legal entity in each country, which can take months and involve significant legal and tax setup, a company can hire through an EOR that is already registered locally. The EOR becomes the legal employer on paper, while the hiring company manages the employee's actual role. TN Outsourcing offers this as one of its core services, allowing companies to hire in LATAM without opening a local entity.

An EOR (Employer of Record) becomes the legal employer for workers in a country where the client company has no entity of its own. A PEO (Professional Employer Organization) typically operates under a co-employment model and is used when the client company already has a registered local entity, with the PEO handling payroll, HR administration, and compliance alongside it. Companies expanding into a new country for the first time generally start with an EOR, since it doesn't require entity setup.

The strongest nearshore countries for US companies tend to have good time zone alignment, an established base of bilingual or English-speaking talent, reliable infrastructure, and political and economic stability. Countries frequently used for nearshore delivery include Colombia, the Dominican Republic, El Salvador, and Uruguay, each with different strengths in talent pool size, language coverage, and cost. TN Outsourcing operates delivery centers in these four countries and supports client operations in English, Spanish, Portuguese, French, and German.

Cost depends on the country, the volume and complexity of work, the number of agents needed, language requirements, and the level of supervision or quality assurance included. As a general pattern, nearshore outsourcing in Latin America tends to cost less than building an equivalent in-house team in the US, while offering more real-time collaboration than offshore alternatives farther away. Getting an accurate estimate requires defining the scope of work first.

A strong nearshore provider should offer more than staffing. Look for a partner with a track record managing recruiting, training, quality assurance, and reporting, not just filling seats, along with real experience in your industry, whether that's healthcare, retail and e-commerce, financial services, or contact centers. It's also worth checking how long the provider has operated internationally and how many countries or time zones they can realistically support. TN Outsourcing has supported international clients for 20+ years, handled 23M+ calls and tasks, and operates across LATAM and the Caribbean with dedicated experience in healthcare, retail, financial services, and contact center operations.